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Frequently Asked Questions

Propane is a safe and incredibly versatile fuel. The team here at Proctor Gas wants to make sure you enjoy the benefits of propane as safely as possible, which is why we have put together educational resources and tips.
Facts About Propane
Safety & Emergency Procedures
Handling Gas Grill Cylinders
If you have any questions about propane or our services, please don’t hesitate to call us at 802-459-3340! We’re propane experts and we love answering questions and educating our customers!

What Is Propane?

Propane plays an important role in our everyday lives. It is an efficient energy source for heating and cooking and is widely used in manufacturing and agriculture.

Propane is delivered by truck to tanks outside our homes and travels from the tank to our homes by underground pipes. Like any fuel, it must be handled and used with safety and care.

Propane is a liquid hydrocarbon that vaporizes into a colorless, odorless, highly flammable gas. In properly maintained and operated systems, propane is completely safe. However, it can be extremely dangerous if an uncontrolled release of propane occurs.

Propane is a safe and efficient fuel, but you do need to know the signs that there may be a problem, just in case there ever is one. To help homeowners detect an uncontrolled release or leak of propane, an odorant (ethyl mercaptan) is added. This odorant gives propane an unpleasant smell like rotten eggs, a skunk’s spray, or a dead animal.

Is Propane An Eco-Friendly Fuel?

Propane is CLEAN & GREEN! Both the Clean Air Act of 1990 and the National Energy Policy Act of 1992 approve propane as a clean-burning alternative fuel. It’s nontoxic, doesn’t spill, and will not pollute groundwater, which makes it a safe fuel for underground storage. Additionally, propane’s carbon footprint is relatively small compared to other fuels and it produces less emissions.

Here Are Some Other Things You May Not Know About Propane:

  • According to the National Propane Gas Association (NPGA), “approximately 90 percent of the United States’ propane supply is produced domestically, while 70 percent of the remaining supply is imported from Canada and Mexico.”
  • Propane was discovered in 1910 by Dr. Walter Snelling, a chemist. In two short years, development of propane products was underway. By the 1930s, propane associations were being formed. Propane continues to grow in usage and products.
  • Propane is used in numerous ways—for residential heating, vehicle fuel, generator fuel, pool heating, crop drying, fruit ripening, manufacturing plastic and more.
  • The Propane Education & Research Council states, “refueling a propane vehicle takes about the same time as refueling a gasoline vehicle. Propane is the only alternative fuel with fueling stations located in every state.” While it may not take much time to fill a tank, it is imperative that it be done by a trained technician. Propane safety is of the utmost importance to the propane industry.
  • This clean-burning fuel is ideal for any environment. Whether in the city, a rural area, camping, or traveling, propane provides a safe and environmentally friendly way to utilize energy.
Here at Proctor Gas, we want to help you enjoy the benefits of propane as safely as possible. We’ve put together this resource to help you identify concerns and educate you on what steps to take should you suspect a problem.

When should I contact Proctor Gas if I suspect a propane problem?

We’re here to meet all of your propane needs, but you should absolutely call us if you:
  • Smell propane Suspect you have a leak in your system Need a propane appliance connected or disconnected.
  • Move, or if there will be a change in tenant status.
  • Purchase a new or replace an existing propane appliance.
  • Have plans for an outdoor project that requires digging.

What should I do if I think I smell propane?

Propane will have a strong, unpleasant smell like rotten eggs, a skunk’s spray, or a dead animal. Because propane is an odorless gas, manufacturers add this smell deliberately to help alert customers in the event of a leak. Immediately Follow These Steps If You Smell Propane
  • NO FLAMES OR SPARKS. Immediately put out all smoking materials and other open flames. Do not operate lights, appliances, electrical switches, telephones, or cell phones in the vicinity.
  • LEAVE THE AREA IMMEDIATELY. Get everyone out of the building or area where you suspect a leak.
  • SHUT OFF THE GAS. Turn off the main gas supply valve on your propane tank if it is safe to do so. To close the valve, turn it to the right (clockwise).
  • REPORT THE LEAK. Call us ASAP from a neighbor’s home or other nearby building away from the gas leak. If you can’t reach us for some reason, call 911 or your local fire department.
  • DO NOT RETURN TO THE BUILDING OR AREA. Do not go near the area until a professional determines that it is safe to do so.
  • GET YOUR SYSTEM CHECKED. Before you attempt to use any of your propane appliances, your propane retailer or a qualified service technician must check your entire system to ensure that it is leak free. Our professionals have the experience and training to thoroughly check your system and give you the assurance you need.
Here are some tips to consider for safe transportation of small gas grill cylinders:

What You Need To Know To Handle Gas Grill Cylinders Safely

  • Always transport and store a cylinder in a secure and upright position so it will not fall, shift, or roll.
  • Always close the cylinder valve and, if required, seal with plug, even if the cylinder is empty. Ask if a plug is needed.
  • Never keep a filled cylinder inside a hot vehicle or transport inside a closed truck.
  • Always place the cylinder in a well-ventilated area of the vehicle.
  • Always proceed directly to your destination and immediately remove the cylinder from your vehicle.
  • Never transport anything with your gas grill cylinders.
  • There is a limit placed by law on the number of cylinders that can be transported in closed-bodied vehicles such as passenger cars and vans. Ask us for more information on state and local codes in place to help keep you safe.

Need more answer? Get help from our support

Can’t find answer for your question about propane or our services? Please don’t hesitate to call our team of support! We’re propane experts and we love answering questions and educating our customers!

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We're your local propane people

Here at Proctor Gas Inc., We believe our neighbors throughout Vermont deserve the best in everything – product, service, and customer care.
If you’d like to schedule an appointment with one of our expert technicians or would like to speak to someone about the services we offer, we’re here to answer any questions you may have!
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