Frequently Asked Questions

Propane plays an important role in our everyday lives. It is an efficient energy source for heating and cooking and is widely used in manufacturing and agriculture.

Propane is delivered by truck to tanks outside our homes and travels from the tank to our homes by underground pipes. Like any fuel, it must be handled and used with safety and care.

Propane is a liquid hydrocarbon that vaporizes into a colorless, odorless, highly flammable gas. In properly maintained and operated systems, propane is completely safe. However, it can be extremely dangerous if an uncontrolled release of propane occurs.

Propane is a safe and efficient fuel, but you do need to know the signs that there may be a problem, just in case there ever is one. To help homeowners detect an uncontrolled release or leak of propane, an odorant (ethyl mercaptan) is added. This odorant gives propane an unpleasant smell like rotten eggs, a skunk’s spray, or a dead animal.

• Smell propane Suspect you have a leak in your system Need a propane appliance connected or disconnected.
• Move, or if there will be a change in tenant status.
• Purchase a new or replace an existing propane appliance.
• Have plans for an outdoor project that requires digging.

• Always transport and store a cylinder in a secure and upright position so it will not fall, shift, or roll.
• Always close the cylinder valve and, if required, seal with plug, even if the cylinder is empty. Ask if a plug is needed.
• Never keep a filled cylinder inside a hot vehicle or transport inside a closed truck.
• Always place the cylinder in a well-ventilated area of the vehicle.
• Always proceed directly to your destination and immediately remove the cylinder from your vehicle.
• Never transport anything with your gas grill cylinders.
• There is a limit placed by law on the number of cylinders that can be transported in closed-bodied vehicles such as passenger cars and vans. Ask us for more information on state and local codes in place to help keep you safe.